Who registers the apps and holds the eClinicalWorks agreements?
Your organization does. Apps are registered to your organization on eClinicalWorks Connect and healow, and any contract is between you and eClinicalWorks, so the integration and its access stay yours. We handle the registration work, build the integration and run activation with each practice.
Does eClinicalWorks charge for API access?
Not for the certified FHIR APIs today: eClinicalWorks says they are available at no cost at this time, including bulk. Write APIs, healow scheduling and the Encounter read labelled as paid need an agreement, and those prices are not published.
Can we write data back into eClinicalWorks?
Yes, for the resources eClinicalWorks lists, under a contract arranged through interop@eclinicalworks.com, and many writes need a recent 12.0.2 or 12.0.3 patch. We confirm each write, how clinicians see it and how duplicates are handled before it goes into scope.
Can we book appointments through the eClinicalWorks FHIR API?
Not through the eClinicalWorks FHIR server, which has no Appointment, Schedule or Slot resource. Booking runs on the healow Scheduling API, which needs a pricing agreement with healow and consent from each practice. HL7 SIU messages are the other route.
How does a practice turn on our app?
For provider and backend apps, you share the App Activation Code, the practice adds it under Product Activation, you approve the practice on the portal and the practice clicks Activate. Patient apps on healow skip this step.
What does the 250 calls per minute limit mean for our product?
Going over 250 calls a minute on any practice blocks your whole app for the rest of that minute. We cache tokens, queue requests per practice and use bulk export for large loads, so one busy practice cannot stop the others.
Can we test before we have a customer?
Partly. EHR-launch apps run in the eClinicalWorks sandbox and patient apps in the healow sandbox. Backend and bulk apps need a practice that has activated them, so we line up a first practice early.
Do we still need an integration if eClinicalWorks is on TEFCA?
Often, yes. eClinicalWorks was designated a QHIN in January 2025 and exchanges records through PRISMANet. That helps retrieve records for treatment, but it does not put your product in the clinician's workflow, book appointments or write back to the chart.
What affects cost and timing?
The number of workflows, read versus write scope, healow scheduling or HL7 v2, how quickly agreements are signed and how many practices you activate. Any eClinicalWorks or healow charges are separate from our engineering fees.