How much does custom EHR development cost?+
Cost is driven by four things: the number of care settings and user roles, the interfaces (each lab, pharmacy network, clearinghouse and HIE connection is its own workstream), data migration from the current system, and whether you need ONC certification. We give a fixed-scope estimate after discovery, broken down by module and interface, so you can phase scope with the numbers in front of you.
How long does it take to build a custom EHR?+
A focused first release for one care setting is planned in months, not years, when scope is bounded. Third-party steps such as Surescripts certification, lab interface slots, clearinghouse enrollment and formal ONC testing run on outside calendars, so we start them at kickoff and plan the schedule around them.
Should we build a custom EHR or buy one?+
Buy when your workflows are standard and a certified vendor product fits. Build when the workflow is your product or your advantage, when a specialty is served poorly, or when you need to own the data model and roadmap. A common middle path keeps a certified EHR for general documentation and builds the specialty workflow or API layer around it.
Can you get our EHR ONC certified?+
We engineer the product to the 170.315 criteria you plan to claim, run Inferno and the ONC test procedures, and prepare the documentation for testing. An ONC-Authorized Testing Lab then tests the product and an ONC-Authorized Certification Body issues the certification.
What does the (g)(10) standardized API criterion require?+
Criterion 170.315(g)(10) requires a FHIR R4 API that serves USCDI data using the US Core implementation guide, SMART App Launch for patient standalone apps and clinician EHR launch, Bulk FHIR export for populations, and published API documentation and terms. Under HTI-1 the baseline moved to USCDI v3, US Core 6.1.0 and SMART App Launch 2.0 from 1 January 2026.
Can our EHR support e-prescribing and EPCS?+
Yes. We build NCPDP SCRIPT e-prescribing through Surescripts, including new prescriptions, renewals, cancellations, medication history and formulary checks. For controlled substances we implement identity proofing, two-factor signing and the audit trail that DEA rules require, and support the third-party EPCS audit.
How do you integrate labs with a custom EHR?+
We build HL7 v2 ORM and ORU interfaces, or FHIR ServiceRequest and DiagnosticReport where the lab supports them, map results to LOINC, and handle preliminary, final, corrected and cancelled results so the chart always shows the current value and its history.
Can the EHR handle billing and claims?+
Yes. Signed encounters produce charges that become X12 837P or 837I claims through your clearinghouse. We process 999 and 277CA acknowledgements, post 835 remittances, run 270/271 eligibility checks and route denials to work queues.
How do you migrate data from our current EHR?+
We extract demographics, problems, medications, allergies, results, notes, documents and balances through the vendor's export, database access or FHIR and CCDA, map them to the new model, then run trial loads with reconciliation reports and clinician spot checks before a rehearsed cutover.
Do you build specialty EHRs?+
Yes. Specialty EHRs are the most common custom build: behavioral health with 42 CFR Part 2 consent and segmentation, dental with tooth-level charting, physical therapy with plans of care and outcome measures, and oncology, wound care and pediatric workflows.
Is the EHR HIPAA compliant, and do you sign a BAA?+
We build the HIPAA Security Rule safeguards into the product: access control, audit controls, integrity, authentication and transmission security, on BAA-covered hosting. We sign BAAs and we are ISO 27001:2022 certified.
Can you extend our existing EHR instead of replacing it?+
Yes. We add modules, FHIR APIs, SMART apps and interfaces to existing EHR products, and modernize one module at a time with explicit coexistence and rollback boundaries, so clinicians keep working during the change.